🇬🇧 Shipping Policy – Amelie

1. General Information

This Shipping Policy describes the terms and conditions for the dispatch of products purchased on our website. All shipments are carried out using the delivery methods available, selected by the customer at checkout.

2. Delivery Times

Total delivery times include:

• Processing time (picking):  Orders are prepared and dispatched within 1 to 5 working days from confirmation, depending on order volume.

• Transit time:  Once dispatched, the order is delivered within 0 to 15 working days, depending on destination and shipping conditions.

The total estimated delivery time is therefore between 1 and 20 working days.

3. Delivery Charges

Delivery charges are calculated based on weight, parcel dimensions, and destination. These charges will be clearly shown at checkout and are payable by the customer, unless otherwise stated as part of a promotion or special offer.

4. Order Tracking

Once your order has been dispatched, you will be provided with a tracking number. You can track your parcel via the courier's website or through our tracking page. Tracking information may take a few hours to update after dispatch.

5. Delivery Address

It is the customer's responsibility to provide a correct and complete delivery address when placing an order. We cannot be held responsible for delivery errors resulting from an incorrect or incomplete address. If a parcel is returned due to an address error, additional charges may apply for reshipment.

6. Receiving Your Order

Upon receiving your order, we recommend checking the condition of the parcel before signing for delivery. If the parcel is damaged, you should notify the courier immediately and refuse delivery. If a damaged parcel is accepted, we cannot be held responsible for damage that occurred during transit.

7. Delivery Issues

In the event of a delay or delivery issue, please contact us as soon as possible so we can resolve the situation. We will do our best to locate the parcel or take the necessary action, such as sending a replacement product or issuing a refund, in accordance with applicable consumer law.

8. International Deliveries

We offer international delivery to certain countries. International delivery times and charges may vary depending on the destination. The customer is responsible for any customs duties, taxes, and other charges related to importing products into the destination country.

9. Changes to This Shipping Policy

We reserve the right to amend this Shipping Policy at any time. Any changes will be published on our website and will apply to orders placed after the date of publication.

10. General Provisions

This Shipping Policy complies with the consumer protection legislation of the United Kingdom, including the Consumer Rights Act 2015. Any dispute relating to this policy will be resolved by the competent courts of the consumer's place of residence within the United Kingdom.